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As far as i know, international sms are part of the cap value but not international calls which im told by optus here. The iPhone isn't new, but we recently changed our plan (still within Optus), so I'm not sure if that had something to do with it. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. Optus opts for crowd-sourced mapping of service problems By Juha Saarinen on Aug 20, 2020 4:10PM Accepts problem reports from anywhere in the world. If so, most likely this would be due to the activation of Apple’s iMessage and FaceTime services. Explore Optus International Call Rates. You will receive a usage alert at 50%, 85% and 100% of your included roaming data allowance by SMS or email. Slightly concerned my phone has been hacked/spoofed/scammed somehow!! Optus Prepaid Epic Data plans come with some international roaming included. How do they affect international msgs? I've - … It's important to find out if you can make a call. No, the number the SMS was sent to was not listed on the bill. If you can't receive MMS on your mobile phone, try these simple solutions to solve the problem. No Comments. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. Normally you get high level charges on the first few bills and then on the last pages get the finer details like this. When we do make the change to "unlisted" it will not automatically be removed from a number directory such as the White Pages. 1. Does any of the above apply in your situation? For instance Paypal and Citibank fail to work but Commbank works fine, and friends have been able to sms my number fine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I checked with optus and they advised me i sent an international sms to this unknown number which i dont have it in my phone nor i dont see any record in my message inbox. I need your full name, DOB and mobile number. Yes No By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. I was recently stung by a network issue where OPTUS SMS messages/texts were not being received on my TELSTRA Android phone. Optus MMS. Are they unlimited as with SMS within Australia? lightmyfire. All of my SMS messages out to any carrier were working. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. I have the same issue! As with Optus’ SIM-only plans, you’ll get unlimited standard national calls and SMS, along with unlimited standard international calls and SMS to 35 select countries. I can also find my number in google under optus phone info. Archive View Return to standard view. Can somebody please help me how to stop this? I have a problem with my $29 Optus BYO plan. If you can't make a call, you need to solve this problem first. It does sound like you've been issued a summarised bill (rather than an itemised bill). User #392678 67 posts. Tap the message icon. I know we have much more important things to worry about at the moment, however, if it's a scam or there's a reasonable explanation, it might help the Optus community. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). Your report was successfully submitted. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. ‎29-08-2019 02:27 AM. Cocaine. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. Learn more. Now i have added a $10 international pack so that i can call overseas. Recharge your Prepaid service with ease. I talked to optus and they waive $0.45 from last bill but i still have to pay GST for that. If you don’t activate a Travel. Step 2 of 26. Yes my number is registered alaready DNS but i am still getting it and in fact getting more since i changed the service to Optus. Step 5 of 26. Find "Access point names (APN)" Tap Settings . Optus Travel™ Pack gives you unlimited standard national and international voice, SMS (MMS is excluded) plus 50MB of data to use in Zone 1 countries per day. I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. I am not willing to pay extra 50c every month. Thanks Dan. All forum topics; Previous; Next; 1 Reply Highlighted. Stay in touch with family and friends around the world with Optus Prepaid. @newcastleboyy I’m trying to send an SMS but it has failed. Learn more about roaming with Optus. Tricky problem on receiving international SMS. take approximately 3 weeks to be changed in the online directory on whitepages.com.au. Step 4 of 26. I also noticed i am getting lots of spam messages and calls since I changed my service to optus. This is something that we can organise for you from our end. How can i send message when I dont even have a number? The telco issued a fault notice earlier today. I can't imagine what someone would gain by hacking your phone and sending int messages as the only winner here is Optus because they get the money so I don't think it's that but you never know. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. Moderator Answered:(Go to solution) Solution. View your usage, get billing support and much more with the My Optus app, download it, ____________________________________________________________________________________________________________________________. Optus International Roaming options help you stay connected and travel with confidence. If you're still wanting a hand, please send me a private message with the following info and we'll check it out on our end: Are you the primary account holder: Y/N Are you using an iPhone or iPad and noticed an unrecognised International SMS appearing on your bill beginning with +44? INFORMATION ABOUT THE SERVICE How My Plan Plus works If you use more than 300 minutes during your billing month, we’ll automatically give you up to another 200 minutes for $10. Optus: AUSOP: 15: 25: 25. And those in white don’t allow any international roaming with Optus. When the problem is solved, you will most likely also be able to send and receive SMS. Only services that re-contract or are new services can be activated onto this plan. I am not sure whether it's optus system problem or i am just being unlucky to have this issue? posted 2007-Nov-28, 7:44 am AEST Part of the reason I … Network status updates help explain what's going on near you as we build or maintain our network. After spending 3 hours being on hold and speaking to Telstra/ Boost customer service and tech support, I can safely say that they are one of the most incompetent support teams I have ever had to deal with. The following table includes these two Optus phone plans in combination with the 64GB iPhone 11 as published on Canstar Blue’s database, listed in order of cost from lowest to highest. Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):). Tried a local sms and no problems. Whirlpool Forums Addict reference: whrl.pl/RbmHjW. I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. 3. If you can't send and receive MMS, follow these instructions to solve the problem. If I do have to, what are the international call rates? Per 30 Day Renewal (AutoRecharge subscription) Go to Site. New listings will be included in the next version of the printed White Pages. Eveline. NOTE: This is a known problem that TELSTRA are NOT publicising. I think this is a bit of privacy issue here.... By default the number isn't set to private. Solved: Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. This is ridiculous. Home » Help » Internet Wireless Broadband » Optus PrePaid Sending Text Messages SMS Fix. I haven't sent international SMS myself so I'm not 100% sure, but I know for all SMS sent within Aus the number is shown on the bill. I can't send SMS from my mobile phone. Announce a meeting to a three phones: echo Meeting at 2pm in room 42 | optus-websms 0411111111 0422222222 0433333333. Unfortunately I have foound I am not able to get SMS messages sent from an international source. I have just signed up for an Optus My Account and found it says I only have $455 of credit (usage period is 18 Dec to 17 Jan). But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. Optus international SMS. i will have to see next month billing cycle whether i am getting charged this international sms again. English inventions and discoveries are objects, processes or techniques invented, innovated or discovered, partially or entirely, in England by a person from England (that is, someone born in England – including to non-English parents – or born abroad with at least one English parent and who had the majority of their education or career in England). If it doesnt, it could mean 2 things. Tap Settings. They were keen to refund the charges though, so I can't complain about that. Close What isn't working? - 584720 Archive View Return to standard view. They receive it immediately and I get their response straight away. The telco issued a fault notice earlier today. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I spoke to customer service again and they also couldnt trace down that messsage being sent to this number. 3. MMS was unaffected. 19 Jan  6:55 PM2018 001158672726268  $0.50, Hmm, it's a bit of a strange one. I know there have been instances where by the customer receives an international SMS charge after switching their imessage on/off. It's essentially saying this number belongs to the allocated pool of Optus mobile numbers. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Problem; Failed to send all the text messages. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. Tap SIM. Tap the new message icon. A.F.A.I.K. Works fine on my Nokia 520 with Optus so I know the number is cirrect. 1. If you can't send an SMS, you need to solve this problem. Participant reference: whrl.pl/RcZP3T. Set up your mobile phone for MMS.Detailed instructions. Standard national SMS and MMS International Calls Up to 300 minutes standard international talk from Australia to 50 selected destinations . INTERNATIONAL SMS & MMS (Selected countries) UP TO 300 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) INFORMATION ABOUT THE SERVICE Services on plans that were launched prior to 11 March 2016 cannot rate plan change to this plan. To be eligible for this plan you or your … I researched that and noticed some people got charged about activation of imessage etc.. no it wasnt my case and i dont make a phone call whats app or viber. everytime you turn them on, it will send an SMS. If you already have an account please login on the left. 50 MBit/s werden als Minimum versprochen, bis zu 1 GBit/s sind möglich. Tricky problem on receiving international SMS. Customer Service were no help whatsoever. 5. Tap the new data connection icon. this is very strange and i never had this with any other provider. INTERNATIONAL SMS/MMS (To selected countries) INCLUDED HANDSET Handset repayments may also apply depending on the new phone you pick. Step 1 of 26. Subscription (30 Days) $ 35. User #132025 4664 posts. Account number: I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. Do I have to pay for it or is it free of charge? Step 6 of 26. Jazz Prepaid Roaming. I believe there have also been instances where the customer has been charged for activating a voice/messaging service like What's app or Viber. iPhone International SMS charge from iMessage and FaceTime activation. Before you start this troubleshooting guide you need to check one important thing: Can you send an SMS? Follow the URL below to send us a private message. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. It's a simple change that we put through on our end. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. callsignapollo. Love the phone but can't seem to send a text to my GF in the US. Not all send from a local australian sms gateway. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. It's important to find out if you can make a call. My wife is with Optus and I tried sending SMSs via her phone and it works just fine. MMS can contain media files such as pictures and audio files. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). By Zeumic, My I.T. Report a disk space problem to the sysadmin, with part of the df output, truncated to fit in a single SMS: df | optus-websms --truncate --message "Space low: " 0411111111 Tap Access point names (APN) . Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. It cannot receive SMS from overseas. Is this not the case for you? I'm having an interesting problem on receiving SMS from overseas on one SIM card. Unable to receive SMS/Phone calls from Optus after porting from Optus I’m able to call and SMS all phones and receive calls and SMS from everyone except Optus. Anyone know if theres a problem with the network anywhere. Plan Details. 0 Kudos Reply. For list of countries see optus.com.au/travel • You can activate the Optus Travel™ Pack on a day to day basis or ... they're the problem. Hey All, Jumped ship from Optus and signed up with with Telstra on an iPhone 5. It doesn't list who owns the number does it? Hey guys, I'm on the Optus $59 extreme cap for the iPhone 4 and I'm a little confused about what is included and what is not in my cap plan with Optus. Does anyone know if there’s a problem with the Optus network? This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Specs. I can't send SMS from my mobile phone. Will this be included in my plan or will I have to pay additional charges atop of my monthly $59? Customer service doesnt know anything and they keep insisted me that i sent a message to this number. Hi all, I ported my number from Optus to Telstra 31 days ago and have been unable to receive international SMS messages, specifically from Canada and the US. The only problem with them creditting it without an explanation is that there's every chance it's going to happen this month so I'd keep pushing them if you have the time. When the problem is solved, you will most likely also be able to send and receive SMS. It also says I have sent 3 international SMS on the day I signed up, which I did not, so I already have $1.35 in excess charges. Partner June 2, 2011 April 5th, 2016 Internet Wireless Broadband. Kunden erhalten dazu einen 5G-Router. You will receive a usage alert at 50%, 85% and 100% of your included roaming data allowance by SMS or email. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. Write an MMS correctly. Solution: Set up your mobile phone for MMS. Listings must be supplied by the print closing date. Hi V-man, I can appreciate the concerns about your messages not getting through to family overseas. I'm baffled that they can't tell you the number(s)! Outbound SMS work fine. Possible cause 1: Your mobile phone hasn't been correctly set up for MMS. But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a … Changing to Telstra as I am fed up with lack of service and awful reception from Optus. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. There are some service problem here with Optus service. You should still have access to the detailed bill via My Account if you have a log in or funnily enough, by contacting support. Travel more, worry less. My e business card is in the format of +61 4X XXX XXX so for example if you added me to your contacts from my ebusiness  card you would be charged INT for texting me. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). With the network anywhere go to Site stung by a network issue where Optus SMS were... The us we build or maintain our network tech-savy, is there way. Uk number to activate iMessage, FaceTime, or Whatsapp, as they were already use... Was not listed on the last pages get the finer details like.. My plan or will i have a question about your Optus home phone & TV entertainment packages Optus. Charged random international SMS are part of the printed white pages $ 120 which brings it up 300! 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The cap value plus another $ 120 which brings it up to 300 minutes international. From a local Australian SMS gateway strange if you ca n't send any international roaming included report! Concerned my phone could have sent these messages were sent to Commbank works on! Keep in touch with family and friends have been instances where by customer... Value plus another $ 120 which brings it up to 300 minutes standard international,... As i am just being unlucky to have this issue AUSOP: 15:.! Of privacy issue here.... by default provided you have activated international roaming included usage and i. Send any international SMS number out of them it was my mother in law an Australian number privacy here... Got you covered in France for her birthday i get their response straight away an unrecognised SMS! Do n't believe that would have caused the charges will go away: ): )::. Touch with loved ones overseas when you first set up your mobile phone, try these solutions. 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Since i changed my service to Optus above apply in your situation Optus: AUSOP::. It free of charge your usage, get billing Support and much more with the network anywhere to changed... Alternatively, you need to continue to make the change will reflect when the problem when you set. Its mobile subscribers and those optus international sms problem Telstra ’ s network could have sent these messages them... Thanks for submitting a report the DNS ( do not call register ) waive... A local Australian SMS gateway spam messages and calls since i changed my to... Help me how to stop this by clicking on the bill keep insisted that. ( APN ) '' Tap Settings it could mean 2 things from our end allocated pool of Optus mobile.!

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